Context: we have one (1) new person started today. He has a full caseload as of 1 May; while I was on leave, Boss G re-allocated some April work from Various Of Us to New Person. I think he has avout 2 weeks before his "deadline 2: file scanned for decision-makers" points start hitting (and deadline 1: notices of listing has already been done).
1-2 weeks before I went on leave, Boss G sourced from the team a) volunteers to cover a list of induction topics she had come up with, to match her developing Procedural Guides and b) any further suggestions.
I volunteered for "adjournments". I was aiming to avoid the "core essentials", since I had not exelled with those myself, but adjournments? I have made several "find out the hard way" errors.
Colleague L then raised "hmm, this list doesn't include evidence gathering".
Me: Agreed, although it could fit in with one of the existing topics. I also note there isn't a slot for "late papers / file management after scanning", I can cover that".
I MEANT: I think this topic would mesh well with "adjournments".
I GOT: slotted for "file managemnt and late papers", tomorrow, and "adjournments" on Thursday. I agreed, although I was a bit "hrmm": "file management" is slotted after "allocations / The Spreadhseet" and before "notices of listing", which sort of makes sense but "late papers' does NOT make sense before Notices of Listing", and frankly I would have assigned "evidence gathering" to one or other of those not grouped with late papers.
I considered: how can I make this chain? I will find out what M is doing for "allocations / the Spreadsheet" and try to orient my session around "so, let's build on that".
THEN TODAY: I realised that I am booked in to WFH on Thursday, the day I am supposed to explain Adjournments. But while I was away, a file turned up on my desk, re-allocated, in pristine "weird, a new adjourned matter" state, notices due out Thursday. I sent a TEAMS mtg invite with short agenda and note that I would leave an Example File on New Person's desk on Wednesday evening and he could look at the hard copy while walking through What one Does with it.
THEN NEXT: I explained this to Boss, who was like... "or you could move it to Friday morning? There's time".
ME: Uh... hrmm... I'll ask him what he'd rather.
ALSO TODAY: I found out that Boss had reallocated two of my files to New Person (good, that makes space for the unexpected adjourned-reallocated file). One of those has actually been administratively relisted, and I could quickly send "notice to vacate and relist" BUT it was one where I hadn't been able to contact the care facility and send them a direct notice. I am INSTRUCTED to tell/show him what to do about this file.
HOORAY, CLEAR GOALS:
First: Colleague M will show New Person what the macro-level planning looks like for "here are all your files".
Next: I will
- familiarise New Person with The Files (PREFERABLY NOT BY LECTURING HIM)
- give New Person an explicit task, ie, "send a notice of listing to this care facility"
THEN: R, who was my induction buddy, will walk him through how to send notices of listing (from scratch)
That leaves, of the things I was supposed to cover tomorrow:
- essential evidence seeking (which either M or R might cover anyway)
- Standard Late Papers (ie, what happens when your essential evidence comes in less than 7 days from hearing)
- Exciting/Alarming Late Papers (easily covered under Adjournments)
ERGO:
1. I talk to Boss G tomorrow morning and suggest that instead of asking New Person if he would prefer "TEAMS on Thursday or in person on Friday" I ask him if he would prefer "this week, or deferred to around about when your first file-due-out-for-scanning deadline is" for our second meeting.
1.a. I try to raise this in a way which exhibits my Pedagogical Wisdom but also defers to Boss G's known "good at induction and training" reputation. If I do have to, or choose to, go back to ESL teaching, I'll probably want Boss G as a referee.
2. Were I drawing up a CELTA-standard lesson plan for tomorrow it would go like this:
- Hello, my name is Edmund, and I talk too much
- The Learning Goals this lesson are: "I know what is in a file" and "I have at least one clear task for the file(s) I have inherited from Ed"
3. After providing a somewhat more normal human version of the above, I reckon I will
a) note that he has worked for NCAT before: so he knows SOMETHING about case management and files. I not only talk too much but wish to KNOW many things. Ergo: have a look at these files, tell me what you understand from them / how they seem different / what questions you have.
b) actively get up and walk away to make tea - offering him a choice from my selection of Office Tea / Coffee Bags
My thought is that item a) re-directs my Explaining Instinct toward what New Person actually knows; and item b) prevents me looming, while providing slightly more scaffolding than just leaving him alone at his desk to read his assigned files might.
4. I return and
- we discuss comparative file structure
- one file I printed and loosely tucked in several "generic correspondance" emails not sent to the members: see if he knows where they belong; if not, explain; thence foreshadow conversations he may have with the stakeholders based on those emails
- I verrry lightly run over the "types of evidence and what if they're late" questions
- Zero in on "this case: I sent the vacate-and-relist notices, but I haven't called the care facility" - his one specific task is, subsequent to colleague R's "notices of listing" training (or in it!), to call the care facility and get contact info and then send them the notice
5. When shall we two meet again: would he prefer this week? Or would he prefer to postpone "adjournments" and "more details on late papers" to just before or just after his first "file out to scan" deadline?
5a. Noting that if he would like me to shadow/hover/etc while he does the Call The Care Facility step, I can do that!
WAIT: None of Boss G's advance plans involve the telephone splitter. The telephone splitter was actually an excellent part of the induction I recieved. Raise this also with Boss G.
I appear to have drafted this but not posted it. This was drafted evening of 31 March, NSW time. SOME THOUGHTS and SEVERAL OUTCOMES have happened since. Please stand by.